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Service Level Agreement

Effective Date: March 3, 2026
Website: https://leadgenerationexperto.com
Company Name: LeadGenerationExperto

1. Purpose

This Service Level Agreement (“SLA”) defines the service standards, responsibilities, and performance expectations between LeadGenerationExperto (“Company,” “we,” “our,” or “us”) and the client (“Client,” “you,” or “your”).

This SLA applies to all lead generation services purchased through https://leadgenerationexperto.com.

2. Scope of Services

This SLA applies to services including but not limited to:

  • Lead Generation Strategy
  • B2B Lead Generation
  • B2C Lead Generation
  • Exclusive Leads
  • Pay-Per-Lead Services
  • Local Lead Generation
  • Cold Outreach Campaigns
  • Lead Qualification & Nurturing
  • CRM & API Integrations (where applicable)

3. Service Commitment

3.1 Lead Volume Commitment

We commit to delivering the number of leads included in your selected pricing plan:

  • Starter Plan – 250 Leads
  • Growth Plan – 500 Leads
  • Premium Plan – 1000 Leads

Lead volume will match the purchased package unless otherwise agreed in writing.

3.2 Delivery Timeline

Standard delivery timeframe:

7 to 14 business days

Timeline begins once:

  • Full payment is received
  • All required targeting details are submitted
  • Campaign setup is finalized

Delays caused by incomplete client information or third-party platform issues are excluded from SLA timing obligations.

3.3 Lead Targeting Standards

We commit to applying:

  • Geo targeting (if selected)
  • Industry targeting
  • Custom filters (as per plan)
  • Intent-based filtering (Growth & Premium plans)
  • AI-driven scoring (where applicable)

Leads will be generated based on agreed targeting criteria.

4. Lead Quality Assurance

We implement internal verification processes including:

  • Data validation checks
  • Email format verification (where applicable)
  • Duplicate filtering
  • Basic screening

However:

  • 100% accuracy cannot be guaranteed
  • Conversion rates are not guaranteed
  • Response rates may vary

Business outcomes depend on the client’s internal sales processes.

5. Support & Response Times

5.1 Communication Channels

Clients may contact us via:

5.2 Response Time Commitment

  • Standard email response: Within 24–48 business hours
  • Priority support (Growth & Premium): Faster response prioritization
  • Live chat: During active support hours

Response times may vary during peak periods.

6. Revisions & Adjustments

We provide:

  • Unlimited revisions within the scope of the purchased plan
  • Targeting refinements
  • Replacement leads in case of verified data mismatch

Revisions must align with the original service scope.

7. Client Responsibilities

To maintain SLA standards, the Client must:

  • Provide accurate business information
  • Submit targeting criteria clearly
  • Respond to queries promptly
  • Ensure legal compliance in lead usage
  • Maintain functional CRM access (if integration is required)

Failure to provide required inputs may impact delivery timelines.

8. Exclusions

This SLA does not cover:

  • Sales conversions or revenue guarantees
  • Platform suspensions (e.g., ad accounts, email providers)
  • Changes in third-party platform policies
  • Market demand fluctuations
  • Delays due to force majeure events

9. Service Credits

As we operate under a strict no-refund policy due to digital service nature:

  • Monetary refunds are not provided
  • Service adjustments or additional lead replacements may be offered at our discretion in case of verified service failure

10. Confidentiality

All client information shared for campaign execution will be treated as confidential and used solely for service delivery purposes.

11. Termination

We reserve the right to suspend or terminate services if:

  • Client violates legal regulations
  • Client engages in unethical marketing practices
  • Fraudulent payment activity is detected

No refunds will be provided upon termination for policy violations.

12. Limitation of Liability

Our total liability under this SLA shall not exceed the amount paid by the Client for the purchased service.

We are not liable for:

  • Indirect or consequential damages
  • Lost profits
  • Business interruption
  • Disputes between client and generated leads

13. Modifications

We reserve the right to update this SLA at any time. Changes will be reflected by revising the “Effective Date” above.

Continued use of our services indicates acceptance of the updated SLA.

14. Acceptance

By purchasing any service from LeadGenerationExperto, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.